FAQ
Returns/Exchanges
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Due to the nature of our products, we do not accept returns or exchanges.
All sales are final. -
For any concerns with your order, please reach out to us via email within 5 days of delivery for a solution.
Product
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We use naturally derived ingredients in all our products.
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As our products are made with natural ingredients, expect minor differences in color.
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Store tightly sealed in a cool place.
Orders
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Due to the nature of our products, we do not accept returns. All sales are final.
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For any concerns with your order, please reach out to us via email within 5 days of delivery for a solution.
Shipping
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We offer complimentary shipping on all orders over $45, automatically applied at checkout.
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You will receive an email with tracking information once available.
Processing
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Orders will be processed and shipped within 1-4 business days.
Cancellations/ Changes
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Please contact us within 1 business day to cancel your order.
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To make changes to your order, please contact us within 1 business day. After that, we will do our best to make adjustments, but we make no guarantees.
Contact Us
If you have questions email us at cs@lovevonshe.com or chat us. Response time is within 1 business day.
Privacy Policy
Order Pickup
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Local pickup is available by request only. Once your order is placed, we’ll review it and let you know if it's eligible for pickup.
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Pickup is not guaranteed and is approved on a case-by-case basis.
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If your order isn't eligible for pickup, you’ll receive an email with a shipping invoice. You’ll have 24 hours to complete the shipping payment. If we don’t hear from you within that time, your order will be automatically canceled and refunded.
We appreciate your understanding and flexibility as we grow. If you have any questions before placing your order, feel free to contact us!